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RETAIL TRAINING PAGE
EBT (SNAP), Alcohol, Tobacco, Lotto, & More

Click the icons below for
TRAININGS
TWICE PER YEAR

EBT (SNAP)

MANDATORY REQUIRED TRAINING TWICE PER YEAR

Ask your Operations Leader if you have Questions - This is SUPER Important

Lotto

Learn how to sell, redeem, and pay out winnings on lottery tickets

Alcohol

We use Washington State Responsible Vendor Program Training Materials - we desire to become to be an RVP retailer.

Merchandising

Learn our DOs & DON'Ts of Merchandising for Gift Shops & Convenience Stores. Employees should follow this guide, and when in doubt contact their Operations leader.

Tobacco

Know what we can & can't do with tobacco inventory. Know your legal requirements to card every customer!

Inventory Management

Coming Soon!
Learn how to properly receive items into inventory, transfer them out, what to do with broken or defective items, stocking shelves, and First In First Out (FIFO) 

EBT & SNAP

EBT SNAP REQUIRED TRAINING MATERIALS

Video 1 Authorization 

6:50

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Video 4 Information for Cashiers 1

10:25

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EBT Dos & Don'ts

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EBT Using Benefits

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Retailer Eligibility Criteria

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Video 2 Basic Guidelines

9:17

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EBT Retailer Training Guide

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What SNAP Can & Can't Buy

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SNAP Welcome Poster

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Video 3 Transactions & Payment

4:16

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EBT Receipt Requirements

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EBT Fraud Poster

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Retailer Staple Foods & Stocking Guide

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Tobacco Product Sales Rules, Trainings, & Acknowledgements

Tobacco

As a business focused on safety and following all relevant laws, Harborside Markets & The Bremerton Mercantile agree to abide by all local, state, and federal laws regarding tobacco product sales of all kids. All employees agree to adhere, and be held accountable to our Rules for all Tobacco Sales. Our policy matches the attached PDF from the USA FDA:

HARRIS FAMILY HOLDINGS LLC HOUSE POLICY FOR ALL TOBACCO SALES

​Here are the RVP Program Requirements for our Stores AND the employee mandatory training materials. Employees are responsible for acknowledging their understanding, and agreement to comply with, and enforce all regulations, policies and laws related to alcohol delivery documentation, storage, and selling to customers.
 

  • All employees must read and sign the house policy & acknowledgement form and, at a minimum, must understand the following:

    • Acceptable forms of ID at your business.

    •  How to properly check ID.

    • The consequences for selling tobacco to a minor.

    • Have an on-going employee training plan including:

      • Train employees in responsible sales before selling tobacco.

      • Repeat the training at least once a year.

      • Maintain an tobacco sales management policy to promote best practices.

      • Keep training records for three years.
         

Employee Training Materials

Responsible Tobacco & Alcohol Sales Online Training Course

 

MANDATORY: RESPONSBILE SALES ONLINE TRAINING FOR EMPLOYEES

 

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Tobacco Sales Training Acknowledgement Form

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Tobacco Sales Training Acknowledgement Form

Alcohol

Washington State Alcohol Sales
Responsible Vendor Program Training

As a business focused on safety and following all relevant laws, Harborside Markets & The Bremerton Mercantile aspire to be a Washington’s Responsible Vendor Program Retailer. All employees agree to adhere, and be held accountable to our House Policy Rules for all Alcohol sales - which have adopted directly from the WA State LCB.​

HARRIS FAMILY HOLDINGS LLC HOUSE POLICY FOR ALL ALCOHOL SALES

​Here are the RVP Program Requirements for our Stores AND the employee mandatory training materials. Employees are responsible for acknowledging their understanding, and agreement to comply with, and enforce all regulations, policies and laws related to alcohol delivery documentation, storage, and selling to customers.
 

  • Establish and enforce “house policies” for alcohol sales. All employees must read and sign the house policies and, at a minimum, must understand the following:

    • Acceptable forms of ID at your business.

    •  How to properly check ID.

    • The consequences for selling alcohol to a minor or an apparently intoxicated person.

    • Post the house policies in an area that is visible to all employees.

    • Post signs to deter the illegal purchase of alcohol by patrons.

    • Have an on-going employee training plan including:

      • Train employees in responsible sales before selling alcohol.

      • Repeat the training at least once a year.

      • Maintain an alcohol sales management policy to promote best practices.

      • Keep training records for three years.

      • Once certified, post the member certification in an area that is highly visible to the public, such as the main entry.
         

Employee Training Materials

Responsible Alcohol Sales Online Training Course

 

MANDATORY RVP ONLINE TRAINING FOR EMPLOYEES

 

Note: We also require all employees to watch the WSLCB Responsible Sales 2020 video as part of our Tobacco Sales Mandatory Training, which also encompasses alcohol sales. Employees must watch BOTH and get a certificate from the RVP Online Training

Alcohol Sales Training Acknowledgement Form

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Alcohol Sales Training Acknowledgement Form

Lottery

Washington State Lottery Training

Our businesses sale lottery ticket through the Washington State Lottery Commission

Below are training guides on how to operate your lotto machine, how to ring up tickets, enter tickets into inventory, and pay out small winning tickets.

 

 Lotto can be a very tempting item to have in front of some employees at work. We have had theft by a previous employee.  Employees are PROHIBITED from buying, playing, paying out any lottery tickets of any kind while they are working, and must have a different employee sell and pay out any winnings to them. Employees who do not follow these rules are subject up to termination for a first time offense, and any theft will also promptly be reported to local authorities.

 

Lotto sales are only for those 18 and over, under age sales is legally and prohibited. Sales to minors may result in immediate termination.

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IMPORTANT PHONE NUMBERS:

District Sales Rep (DSR) - Tim: 360-701-1510 

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IGT 24 Hour Hotline: 1-888-8104357

  • Report lost or stolen tickets to police first, then IGT​

  • All equipment service requests

  • Ticket Stock/Playslip Orders

  • Training Requests

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Here are the mandatory lotto training videos. Take this seriously - it is a controlled item.

Responsible Gambling Lottery Employee Training Video​

​​Terminal Training​

COMING SOON:
New Daily Lotto Tracking &
Daily Reporting Procedures
 

Welcome
to Our Site

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©2025 by Harris Management Services Inc.

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